Refund Policy

Refund Policy

Effective Date: 19 July 2026
Last Updated: 19 July 2026

At VIXINDIA PRIVATE LIMITED, we strive to deliver high-quality software, websites, mobile applications, cloud solutions, and digital services. Since most of our services are customized and digital in nature, this Refund Policy explains when refunds may or may not be available.

1. General Refund Policy

Payments made for software development, website development, mobile application development, IT consulting, hosting, subscriptions, and digital services are generally non-refundable once work has started or the service has been delivered.

2. Non-Refundable Services

• Custom Software Development
• CRM, ERP & MIS Solutions
• Website Design & Development
• Android & iOS Mobile Applications
• Cloud Hosting & Server Configuration
• Annual Maintenance Contracts
• Domain Registration
• SSL Certificates
• Third-Party Licenses
• Subscription-Based Services
• Consultation Charges
• Implementation & Setup Fees

3. Eligible Refund Cases

Refund requests may be considered only under exceptional circumstances such as:

• Duplicate payment due to technical error.
• Incorrect amount charged.
• Payment received but project was never started within the agreed timeline.
• Verified technical failure preventing service delivery.

4. Refund Request Procedure

To request a refund, please contact us within 7 working days of payment. Your request should include:

• Customer Name
• Registered Email Address
• Mobile Number
• Transaction ID / UTR / Payment Receipt
• Invoice Number (if available)
• Reason for Refund Request

Refund requests are reviewed within 7–14 business days. We may request additional information before making a final decision.

5. Refund Processing

If approved, refunds will be processed using the original payment method. Depending on your bank or payment gateway, the refund may take approximately 5–10 business days to appear in your account.

6. Cancellation Policy

Clients may request cancellation before project work begins. Once development, design, implementation, testing, or deployment has started, cancellation requests may be subject to deductions based on work completed.

7. Chargebacks

Customers are encouraged to contact our support team before initiating any payment dispute or chargeback. Fraudulent or unjustified chargebacks may result in suspension or permanent termination of services.

8. Limitation

Refunds will never exceed the amount actually paid by the customer. Indirect losses, business losses, or consequential damages are not refundable.

9. Governing Law

This Refund Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in Kanpur, Uttar Pradesh.

10. Changes to this Policy

VIXINDIA PRIVATE LIMITED reserves the right to modify this Refund Policy at any time. The latest version will always be published on our website.

11. Contact Information

VIXINDIA PRIVATE LIMITED

Technology-driven software company delivering secure, scalable, performance-focused digital solutions.

Office: Kanpur, Uttar Pradesh, India
Email: care@wixindia.in
Helpline: +91 84290 55100
CIN: U62011UP2025PTC233692
GSTIN: 09AALCV4633L1ZQ